Frequently Asked Questions
Everything you need to know about high-performance comfort and support.
How do I determine the right size for my Remind Insoles?
Our insoles are designed to match standard US shoe sizes. If you are between sizes, we recommend ordering the larger size and trimming the toe area with a pair of scissors for a customized fit using your shoe's original liner as a template.
What is the difference between the various models like Medic, Cush, and Destin?
The Medic offers maximum arch support and impact protection for high-impact sports. The Cush provides a lower profile with medium support for everyday comfort, while the Destin is ultra-thin for narrow-fitting footwear.
How long do Remind Insoles typically last?
Under heavy athletic use, our insoles generally last between 6 to 12 months. For casual daily wear, they can last up to 18 months depending on the intensity of use and foot mechanics.
What is your return policy for used insoles?
We offer a 30-day comfort guarantee. If you are not completely satisfied with the performance or fit of your insoles, you can return them for a full refund or exchange, even if they have been trimmed or worn.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times are calculated at checkout based on your location. Please note that customs duties or import taxes may apply depending on your country.
Can I wash my insoles?
Yes, we recommend hand washing your insoles with mild soap and cold water. Avoid machine washing or high heat, and always allow them to air dry completely before placing them back in your shoes.